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I'm a foodservice operator
I'm a user
Getting started
How it works
General
I'm a property or workplace manager
Getting started
Installation
Best practices for managing food deliveries
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
Back to home
Support
I'm a foodservice operator
I'm a user
Getting started
How it works
General
I'm a property or workplace manager
Getting started
Installation
Best practices for managing food deliveries
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
I'm a foodservice operator
I manage a Pickup Pod for a restaurant or other food service operator
Setup & Connectivity
Video: Lily Pad Setup
Video: Wall Mount Setup
Video: Wall Mount - Leveling
Video: De-Crating the Pickup Pod
Video: Pickup Pod Arrival
Pickup Pod Operating Manual
How to build an Integration with Toast
How to activate a Pickup Pod
How to create an Admin account
How to connect a Pickup Pod to a cellular network
How to connect a Pickup Pod to Ethernet
How to align the antennas for optimal connectivity
See more
Operation
How to create a pickup using a customer's phone number
How to add or remove items from a pickup
How to cancel a pickup
How to remove an expired order
What happens after a pickup is created?
How to open a cubby for a customer
What does it mean when a cubby is green?
What does it mean when a cubby is red?
See more
Cleaning & Maintenance
How to clean a Pickup Pod
How often should a Pickup Pod be cleaned?
How to open all cubbies at once
Troubleshooting
How to open cubbies manually
General
Are Pickup Pods NSF-certified?
Are Pickup Pods refrigerated or heated?
Can Pickup Pods be used outside?
