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I'm a property or workplace manager
I'm a user
Getting started
How it works
General
I'm a property or workplace manager
Getting started
Installation
Best practices for managing food deliveries
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
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Support
I'm a property or workplace manager
I'm a user
Getting started
How it works
General
I'm a property or workplace manager
Getting started
Installation
Best practices for managing food deliveries
How it Works
Cleaning & Maintenance
Troubleshooting
General
Communication Templates
Signage
I'm a foodservice operator
Setup & Connectivity
Operation
Cleaning & Maintenance
Troubleshooting
General
I'm a property or workplace manager
I manage a Pickup Pod for a workplace, office building, or multi-family residential building
Email template: food delivery reminder for office buildings
Getting started
How to add additional users to your Minnow Admin Account
Minnow Pod Operating Manual
How to deliver and pick up from a Minnow Pod
What are the location requirements for a Minnow Pod?
Installation
Video: Minnow Pod Arrival
Video: De-Crating the Minnow Pod
Video: Lily Pad Setup
Video: Kiosk Stand Assembly
Video: Wall Mount Setup
Video: Wall Mount - Leveling
Kiosk Stand Installation Instructions
Lily Pad Installation Instructions
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Best practices for managing food deliveries
Recommended Minnow Pod Placement
Establishing a written food delivery policy
Training the property team how to use the Minnow Pod
Educate your tenants
Help food delivery workers find your Pickup Pod
Keep your Pickup Pod clean
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How it Works
How do I find my 4-digit access code
How to use the Minnow Admin Dashboard
How much time do users have to pick up their food?
How to Clear Expired Deliveries
What happens if a food delivery can't fit in the pod?
In the dashboard, what does it mean when a cubby is red?
What happens if the pod is full?
In the dashboard, what does it mean when a cubby is yellow?
How do I change the phone number or email associated with my pod operator account?
In the dashboard, what does it mean when a cubby is green?
Managing Secure Pickup Profiles at Your Building
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Cleaning & Maintenance
How often do I need to clean the pod?
How do I clean the Minnow Pod?
Troubleshooting
How to power cycle a Pickup Pod
Proper Antenna Alignment for WiFi and Cellular Signals
How do I open all of the cubbies at the same time?
How do I open all of the cubbies manually?
What happens if there’s a connectivity problem?
Rebooting Your Minnow Pod
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General
How do I get a Pickup Pod for my building?
How much space do I need for a Pickup Pod?
Are Pickup Pods available outside of the United States?
Can I put a Pickup Pod outside?
Can we add our own branding to a Pickup Pod?
Are Pickup Pods NSF-certified?
Power Location Details
Is my Pickup Pod refrigerated?
Can I get a larger pod?
Can two or more pods be used together at the same location?
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Communication Templates
Email template: food delivery reminder for multifamily properties
Minnow Overview for Tenants
Email template: Secure Pickup is now available for multifamily properties
Email Template: Notifying Delivery Companies of Updated Delivery Policy
Food Delivery Policy template
Email template: Our new food delivery amenity is coming soon!
Email template: Our new food delivery amenity is now available!
Staff Quick Start Guide
Email template: Secure Pickup is now available for office buildings
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Signage
Lobby Signage Template
Wayfinding Signage Template: Straight Arrow
Wayfinding Signage Template: Left Arrow
Wayfinding Signage Template: Right Arrow
